Cancellations, renewals, and invoices

Membership renewal, cancellation, failed payments, and invoice downloads.

The subscription, renewals, and invoices are managed on the website, in My account. Payment method changes and cancellations are made in the payment portal, which opens from My account > Subscription.

Renewal

The Monthly, Semi-annual, and Annual plans renew automatically with the saved card. Three days before each renewal, the Your membership renews on {date} email is sent.

The Lifetime plan does not renew and has nothing to manage in the portal.

Cancel the subscription

To cancel the renewal:

1. In My account > Subscription, go to Manage billing and select Open portal.

2. On the page that opens, cancel the subscription.

The membership stays active until the end of the paid period. Meanwhile, the subscription page shows Active until period end and the end date. After canceling, the Cancelled, and you keep your access today email is sent, with the Reactivate my membership button to undo the cancellation before that date.

At the end of the period, the membership is deactivated and the Your membership ends today email is sent. Downloaded products keep working; refer to After you cancel your membership.

Failed payment

If a renewal charge fails, the We could not charge your renewal email is sent with the date of the next attempt and the Update my card button. The subscription page shows the same notice with the Update my payment method button.

The charge is retried once a day for three days, and the membership stays active in the meantime. If no retry succeeds, the subscription is canceled and access ends immediately.

Invoices

Invoices are in My account > Orders. To download one, select Download invoice on the order. The invoice is generated as a PDF for paid and refunded orders.

The tax details shown on invoices are set in My account > Profile > Billing details: name or company name, tax ID, country, address, city, and postal code. Changes also apply to previous invoices.

Orders placed before the store migration, in the previous system, do not have a downloadable invoice. To get one, contact support.

Manually activated memberships

Memberships paid with PayPal or cryptocurrency are activated manually and do not renew on their own. Three days before they end, the Your access ends on {date} email is sent. When they expire, access stops.

To keep the membership, you can:

• Turn on automatic renewal: in My account > Subscription, select Add card. Nothing is charged that day; the first charge is made when the period already paid ends.

• Renew with the same payment method: contact support.

Refunds and chargebacks

Refund terms are in the Refund policy on the website.

If a chargeback is opened with the bank for a payment, the account is closed.